Case Study: Leading Healthcare Company streamlines print operations with RR Donnelley

In-House Print Operations Transition to Efficient, New Processes

Leading Healthcare Company, a long-time RR Donnelley healthcare client serving millions of members across more than 25 countries, wanted a more efficient way to run its in-house print and communications operations. The organization needed to transition print and warehousing work, absorb key staff, move inventory, and manage specialized jobs while staying compliant with CMS, HIPAA, and other regulatory requirements.

RR Donnelley implemented a centralized print management solution using its CustomPoint® platform, along with strategically located facilities, kitting, inventory management, and dedicated customer service support. The result was lower print costs, improved operational efficiency, less obsolescence, and better visibility into total print spend; RR Donnelley also helped the client grow diversity spend from 2% to 30% through its bid-and-buy program.