Case Study: Mid-size Health Insurance Company achieves streamlined Medicare document management with RR Donnelley

Health Plan Gains Efficiency Overhaul for Document Management

Mid-size Health Insurance Company worked with RR Donnelley to address growing challenges in creating and versioning Medicare compliance documents. As the number of plans increased and internal resources declined, the team faced compressed timelines and inefficiencies while trying to manage ANOCs, EOCs, and SBs and use CMS bid data more effectively.

RR Donnelley implemented a document automation solution combining technology, people, and process, including purpose-built creation software, data integration, and collaborative proofing workflows. The approach eliminated Word-based version control issues, reduced manual copying time by 12 business days during July and August, and enabled on-time production of standard, large-print, and 508c versions, with reusable logic and variable mapping for future seasons.