Case Study: Large Global Pharmaceutical Company achieves 0% error rate and greater process efficiency with RR Donnelley

External Support Increases Productivity and Accuracy, Holistically

Large Global Pharmaceutical Company turned to RR Donnelley to help reduce costly errors in a highly regulated environment while consolidating vendors and easing non-core packaging and inbox-materials work. The company needed stronger control over production processes and support for print management, kitting, fulfillment, and logistics.

RR Donnelley implemented new workflows using onsite, U.S.-based, and offshore teams; consolidated print management, kitting, fulfillment, and logistics; introduced a single DAM library and online soft-proofing tool; and established dedicated fulfillment centers in Europe, the United States, and Asia. The result was 99% of jobs delivered on time and within budget each month, a 0% error rate, and 95% client satisfaction, along with improved brand control, worldwide color standardization, and more efficient vendor management.