Case Study: Large North American E-Commerce Company Creates Frustration-Free 401(k) Transition with RR Donnelley

End-to-End Creative Drives 401(k) Transition Materials for E-Commerce Giant

Large North American e-commerce company partnered with RR Donnelley to support a transition to a new 401(k) provider. The company needed a true partner to create a multimedia communications campaign that would build awareness, provide direction, and engage employees throughout the transition.

RR Donnelley delivered end-to-end creative services, including the campaign concept, announcement email, brochures, envelopes, digital signage, postcards, web banner, workshop PowerPoint, and handouts, then managed printing and deployment across its production platforms. Over a nine-month engagement, RR Donnelley provided consultative guidance and flexible support that helped create a “frustration free” experience for participants, successfully completing the communications rollout.