Case Study: Large Financial Service Company reduces cycle times by 80% with RR Donnelley

Communications Management Reduces Cycle Times by 80%

Large Financial Service Company partnered with RR Donnelley to improve its document composition process for more than 100 million mailed pieces across 50 package templates. The company needed to cut costs while addressing compliance errors, fragmented content management across departments and print vendors, limited early visibility into proofs, and slow speed to market.

RR Donnelley implemented an all-in-one customer communications management (CCM) solution that integrated file preparation, content editing, and variable data programming into a single operation. The result was $1.2 million in annual savings, an 80% reduction in cycle times, and 9 billion documents processed with zero errors, while also enabling faster proofing, 100% compliance tracking, and improved production readiness across print sites.