Case Study: a leading utility service provider enhances invoicing and data security with RR Donnelley’s PIVOT platform

a leading utility service provider improves invoicing and data security with RR Donnelley

A large utility service provider faced challenges with its document storage and communication processes. Their incumbent vendor limited their ability to centralize storage, which delayed invoice presentment and payment, negatively impacting cash flow and compliance. They lacked the in-house resources to implement the necessary tracking, storage, and delivery technology and sought an external partner. The company turned to vendor RR Donnelley (RRD) for a solution using its PIVOT technology platform.

RRD implemented its proprietary PIVOT platform to provide encrypted, centralized document storage and automated email notifications. The solution ingested documents from the previous vendor's systems and used API technology for real-time document presentment. This provided the client with enhanced data security, timely invoicing, and single-user functionality. RRD's solution consolidated the company's efforts, solving the challenges posed by the previous vendor and improving the customer experience.