Case Study: a leading financial services company uncovers over $3MM in savings with RRD’s Business Communications Intelligence

a leading financial services company uncovers $3MM+ in annual savings with RR Donnelley

A leading financial services company faced a challenge in gaining visibility into its customer communications workflow. With disparate systems and no centralized reporting, the company struggled to identify cost-saving opportunities and quantify the impact of potential changes across channels. Their goal was to find at least $1 million in annual savings while reducing risk. They turned to their long-term partner, RR Donnelley, for a solution using RRD's Business Communications Intelligence (BCI) solution.

RR Donnelley implemented its AI-powered BCI platform to analyze large volumes of documents. The solution automatically classified communications, extracted key information, and identified redundancies and high-risk workflows. This process provided an actionable roadmap for optimization. The results were significant, with RRD identifying over $3 million in annual long-term savings and projecting over $1 million in savings for the first year, while also improving operational efficiency and reducing manual errors.