Case Study: BN Bank achieves 62% increase in robotic capacity with RPA Supervisor

62% increase in robotic capacity

BN Bank, a leading internet bank in Norway, relied on high automation and more than 100 robotic processes to serve customers quickly. However, its traditional RPA scheduling made it difficult to handle incoming work-items fast enough, creating a challenge between scaling digital workers or risking lower customer satisfaction. RPA Supervisor was brought in to help address this need.

RPA Supervisor implemented its platform to manage BN Bank’s Blue Prism processes more efficiently, and the bank onboarded 100+ processes in less than a week. The results included more than a 50% increase in RPA license capacity in the first week, an 84% improvement in average response times, and a 77% reduction in manual controller effort after a few weeks.

BN Bank

Jens Gaustad

Operations Manager ‍