Case Study: True Religion achieves 24/7 eCommerce reliability with Royal Cyber

True Religion cuts MTTR by 60% with Royal Cyber

True Religion, a global fashion brand, faced significant challenges with its Salesforce B2C Commerce platform, including reactive incident detection and checkout failures that risked revenue and customer trust. These issues were often identified only after customers reported problems. Royal Cyber partnered with the brand to address these e-commerce reliability concerns.

Royal Cyber implemented a comprehensive 24/7 L1 support model with proactive monitoring using Logz.io and Quantum Metric. This solution provided real-time observability and standardized incident management. The results included a 70% improvement in early incident identification, a 60% reduction in resolution time for critical issues, and 100% platform coverage during peak periods, ensuring a more reliable customer experience.

True Religion