Case Study: American Enterprise Information Management Services Company streamlines record management with Royal Cyber's IBM BPM and DevOps solution

Streamlining the Record Management System for a Leading Enterprise Information Management with IBM BPM & DevOps

An American enterprise information management services company was facing low process efficiency due to its legacy system. The heterogeneous applications hampered tracking and record management, leading to a lack of integration and increased human effort. The company engaged Royal Cyber to improve its agent portal workflow system.

Royal Cyber replaced the legacy applications with a single, highly collaborative, and secure web portal. This solution, which utilized IBM BPM and streamlined DevOps practices, increased process efficiency by 30% and agent efficiency by 30%. The vendor also reduced the development cycle by 50% and lowered human costs due to automation by 30%, enabling the handling of 4,000 requests daily.