Case Study: American Health Insurance Company scales ServiceNow-Azure DevOps integration with Royal Cyber

Scaling ServiceNow with Azure DevOps for a Health Insurance Company

American Health Insurance Company, a health insurance provider, faced challenges with its manual process of integrating ServiceNow and Azure DevOps for ITIL and automation. This process was prone to human error and inefficiency during CRUD operations. Royal Cyber was engaged to address this issue and create a seamless data transfer between the two platforms.

Royal Cyber implemented a solution by creating a ServiceNow catalog item to capture details and then using REST web services to automate the creation and linking of stories and tasks in Azure DevOps. This system-driven process provided real-time updates throughout the workflow lifecycle. The results included a 40% increase in ROI, a 30% improvement in issue management, and a 20% decrease in incorrect entries, significantly minimizing human error.