Case Study: a US based call center service provider achieves 70% ROI increase with Royal Cyber AWS WorkSpaces

Managing the Call Center & Operational Transparency on Cloud

The customer, a US-based call center service provider, faced significant challenges with its on-premise IT infrastructure, including high maintenance costs, a burdened NOC team, and difficulties managing Windows and antivirus updates across over 10,000 desktops. Royal Cyber was engaged to help improve ROI by reducing hardware and operational overhead.

Royal Cyber implemented a Desktop as a Service (DaaS) solution using AWS WorkSpaces. This move to the cloud centralized management, automated OS patching without downtime, and enhanced security. The solution resulted in a 70% increase in ROI, a 60% decrease in IT management costs, and an 80% reduction in the hardware maintenance budget for the client.