Case Study: American Global Cruise Company automates infrastructure services with IBM BPM and Royal Cyber

Largest cruise line operator automates their infrastructure through technology excellence and process excellence

The American Global Cruise Company, a major global cruise operator, sought to automate its complex infrastructure provisioning and management across platforms like Windows and Linux. Their challenges included accelerating service delivery, reducing error-prone manual tasks, and integrating a high number of disconnected management tools. They engaged Royal Cyber to implement a solution built on IBM Business Process Manager (BPM) and IBM Cloud Orchestrator.

Royal Cyber leveraged IBM BPM and Cloud Orchestrator to create an automated, integrated provisioning solution with a service catalog and management approval workflows. This provided a one-stop shop for automation with REST integration capabilities. The implementation resulted in a robust delivery model for on-time approvals, significantly increased business agility, and a major reduction in manual IT administrator tasks for the cruise company.