Case Study: a home products retailer boosts customer experience and 40,000+ monthly orders with Royal Cyber and IBM WebSphere Commerce

Enhanced digital customer experience with IBM WebSphere Commerce

Royal Cyber helped a home products retailer that needed a flexible e-commerce platform to increase revenue, integrate with its order management system, and promote its brick-and-mortar sales. The client sought to customize its storefront to improve customer loyalty and required a seamless system to support future growth and seasonal promotions.

The solution from Royal Cyber involved implementing and enhancing IBM WebSphere Commerce. This included a complete responsive redesign of the storefront, integration with the SOLR search engine, and the development of a new smart refund management system. The results were a tremendous improvement in customer experience, with the client now processing over 40,000 online orders monthly and successfully attracting a larger user base.