Case Study: a major health insurance company achieves greater project visibility and efficiency with Royal Cyber and ServiceNow ITBM

Driving Customer Success with Agile Delivery of Projects using ServiceNow (ITBM)

Royal Cyber partnered with a large health insurance company that was struggling with inefficient project management. The client faced challenges from disparate legacy systems, a lack of a single source of truth, and manual processes that led to poor resource allocation, missed deadlines, and an inability to track project status or financial forecasts effectively.

The solution involved migrating the client's Project Portfolio Management processes to the ServiceNow platform, which standardized workflows and created a centralized system for demand, resource, and program management. Royal Cyber's implementation provided complete visibility into projects and resources, enabling better decision-making and prioritization. This transformation resulted in fewer cost overruns, reduced reporting cycles, a significant shift of IT resources to strategic initiatives, and an increase in on-time project delivery.