Case Study: Leading American Instrumentation Engineering Company achieves higher web orders and faster fulfillment with Royal Cyber and SAP Commerce Cloud

Digital Transformation for a Leading Manufacturing Company with SAP Commerce Cloud

The client, a leading American instrumentation engineering company, faced significant challenges with its legacy e-commerce platform. Issues with product, order, and customer management required substantial manual effort. To achieve a business transformation, the company enlisted Royal Cyber to implement a flexible and scalable solution using SAP Commerce Cloud (Hybris).

Royal Cyber developed and launched new, customized B2B e-commerce sites built on the SAP Hybris platform. The solution integrated with key systems like Salesforce and included features such as enhanced search and a CPQ tool for product configuration. This resulted in web orders increasing from 30% to 60%, a 75% reduction in customer service calls, a 45% increase in site traffic, and an 80% improvement in the order fulfillment process.