Case Study: American Mutual Insurance Provider boosts conversions and cuts defects with Royal Cyber’s IBM Tealeaf migration

American insurer migrates to the latest IBM Tealeaf version and improves ROI and traffic conversion while reducing resolution time and defects

An American mutual insurance provider approached Royal Cyber with a challenge following an unsatisfactory migration of their IBM Tealeaf reporting functionality from version 7.2 to 8.7. They needed to fully migrate and reconfigure their dashboards and reports to access the advanced customer experience management features of the new IBM Tealeaf version.

Royal Cyber implemented a solution by creating new, customized reports and dashboards from scratch for the IBM Tealeaf platform. This enabled the insurance provider's teams to gain deep insights into customer web sessions, leading to measurable improvements: an 82% decrease in site defects, an 80% reduction in issue resolution time, and a 40% increase in direct traffic conversions, all while achieving an increased ROI.