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Visit WebsiteCincinnati Bell Uses Routethis to Reduce Truck Rolls and Keep Technicians Safe During Covid-19
Cincinnati Bell
Charles Moore
Operations Manager
RouteThis
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.
Case Studies
Showing 7 RouteThis Customer Success Stories
How Cincinnati Bell Reduced Their Support Costs With Routethis
Cincinnati Bell
Charles Moore
Operations Manager
How Mercury Wireless Used Routethis to Reduce Technician Visits by Up to 50%
Mercury Wireless
Matthew Sams
Customer Solutions Manager
How Rocketnet Cut Handle Times by 75%—and Boosted Customer Experience—using Routethis
RocketNet
Simon Swanepoel
Founder and CEO
How Start.ca Transformed the Customer—and Support Representative—experience With Routethis
Start.ca
Al Uniac
Director of the Customer Experience Group
Trustpower Sees 47% Call Deflection and Faster Troubleshooting With Routethis
Trustpower
Steve O’Donnell
Assurance Manager (Telco)
How Wyze Labs Uses Routethis to Support 350,000+ Users
Wyze Labs
Elana Fishman
Chief Operating Officer
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