Case Study: Smith Brothers scales delivery operations with RouteSmart Technologies

Smith Brothers boosts geocoding accuracy 50% with RouteSmart

Smith Brothers, a major regional home delivery provider in the Pacific Northwest, faced a massive surge in demand during the pandemic, receiving hundreds of new delivery requests daily. Their challenge was to manage this growth while maintaining reliable service for existing customers and expanding into new markets without overburdening their fleet. They turned to RouteSmart Technologies for its route optimization solution to address these operational pressures.

Using RouteSmart, the company implemented overflow routes to absorb new customers and redesigned its shift schedules for greater efficiency. The solution provided improved geocoding accuracy and precise route balancing. As a result, Smith Brothers added 18,000 new customers, eliminated 15 trucks, and boosted driver productivity. RouteSmart enabled them to scale confidently, ensuring service quality was never compromised during rapid expansion.

Smith Brothers