Case Study: Western Disposal Services achieves optimized routing and improved customer service with RouteSmart Technologies

How Western Disposal Services Leverages Routesmart to Maximize Customer Service

Western Disposal Services, a Colorado-based hauler serving approximately 35,000 residential and commercial customers, faced the challenge of automating manual routes, reducing fuel and labor costs, shortening route-planning time, and supporting large projects like business acquisitions and new service rollouts. To meet these needs they implemented RouteSmart Technologies’ RouteSmart routing software, using its advanced route modeling tools to manage day-to-day manifests and evolving service requirements.

RouteSmart Technologies helped Western Disposal Services automate and optimize routing for nearly two decades, enabling faster planning, improved route efficiency, and more consistent customer service; the company reports reduced fuel and labor expenditures and time savings while maintaining service reliability for its large customer base. Using RouteSmart’s tools for rollouts, acquisitions, and scenario modeling (for example analyzing weekly recycling/compost collection versus every-other-week trash), Western Disposal has maximized fleet utilization, minimized total route distance, and continued to adapt operations through training and software updates.

Western Disposal Services

John Sowl

Senior GIS Analyst