Case Study: Gilbert, Arizona corrects address data and achieves smoother, more efficient waste collection with RouteSmart Technologies

Gilbert - Customer Case Study

Gilbert, Arizona, a rapidly growing town adding up to 500 homes per month, was using an incorrect address file for its waste collection routes, which caused inefficient performance, missed pickups, and poor customer service. To address this, the town turned to RouteSmart Technologies and purchased the RouteSmart routing system to support planning across its expanding service footprint.

RouteSmart Technologies quickly uncovered the depth of the address inaccuracies and helped Gilbert rebuild accurate route plans, including providing turn-by-turn directions and help-desk support during the transition. As a result, the town regained operational control, reduced missed pickups, improved driver satisfaction, and now runs its collection routes “smoother than ever” while handling ongoing growth.

Gilbert

Michael Benschoter

Solid waste Analyst and Specialist Town of Gilbert