Case Study: Acadiana Waste Services achieves scalable route optimization and reduced driver hours with RouteSmart Technologies

Acadiana Waste Services Leverages RouteSmart Online to Manage Rapid Growth

Acadiana Waste Services, LLC, a locally owned waste hauler in Lafayette, LA, faced rapid customer growth and complex routing needs—adding tens of thousands of new customers (including a 22,000‑customer surge in two months and a service expansion impacting 63,000 new customers) across 14 trash, six recycling and four bulky‑item routes—while still planning routes manually with Google Maps. To scale efficiently and integrate with existing systems, Acadiana turned to RouteSmart Technologies and its cloud routing product, RouteSmart Online, recommended for its Soft‑Pak® and third‑party hardware integrations.

RouteSmart Technologies implemented RouteSmart Online to automate and optimize routes, enforce right‑turn‑only routing for safety, and integrate with Acadiana’s systems; the result was measurable: drivers’ daily work hours dropped from twelve to ten, reducing overtime and improving job satisfaction, customer service calls declined as route efficiency improved, and thousands of new stops were seamlessly added into daily routes—supporting rapid growth without sacrificing service quality.

Acadiana Waste Services