Case Study: Porterville Transit cuts costs and boosts ridership with RouteMatch Software

Porterville Transit cuts demand response costs 35% with RouteMatch Software

The City of Porterville Transit faced stagnating ridership, rising operational costs, and reliance on manual processes. To modernize and improve service, the transit agency partnered with technology vendor RouteMatch Software.

RouteMatch implemented its RouteShout traveler information system and mobile data tablets for vehicles. This solution provided real-time bus tracking via smartphone, improved operational communications, and automated data collection. Following the implementation, Porterville Transit saw a 22% increase in fixed route ridership, a 35% decrease in demand response operational costs, and an 80% reduction in customer service calls asking for bus locations.

Porterville Transit