Case Study: Fairbanks North Star Borough Bus System improves rider engagement and reduces no-shows with Routematch Software

Fairbanks North Star Borough Bus System cuts demand response no-shows from 20% to 6.1% with RouteMatch Software

The Fairbanks North Star Borough Bus System sought to improve operational performance and add more frequent routes to better serve its riders, including in harsh climates and rural communities. To address these challenges, the agency partnered with RouteMatch Software for its intelligent transportation systems (ITS) solution, including its Fixed and Demand Response platforms.

By implementing RouteMatch's comprehensive suite of technologies, including automated notifications, mobile data devices, and the RouteShout app, the agency achieved significant results. The measurable impact included a dramatic decrease in demand response rider no-shows from 20% to 6.1%. RouteMatch's solution also led to more engaged riders, efficient customer service, and easy reporting for the Fairbanks North Star Borough Bus System.

Fairbanks North Star Borough Bus System