Case Study: Coast Transit Authority improves transit efficiency and emergency response with Routematch

Coast Transit Authority cuts costs 15% with RouteMatch

Coast Transit Authority, a public transit agency in Mississippi, faced significant challenges after Hurricane Katrina displaced residents, increasing route distances and fuel costs. Their manual, paper-based scheduling and dispatching system was inefficient, taking 10 hours weekly and lacking visibility. They needed a flexible technology partner to automate operations and improve emergency preparedness, leading them to implement solutions from RouteMatch Software.

By deploying RouteMatch's scheduling, dispatching, and real-time vehicle tracking technologies, the agency automated its processes. This solution provided the flexibility needed for both daily service and emergency evacuation planning. The measurable results included a 15% reduction in fuel and operational costs, a 65% drop in customer complaints, and annual administrative savings of $17,000. RouteMatch's platform also became a foundation for regional emergency coordination, significantly improving community service and resilience.

Coast Transit Authority