Case Study: Ride YourWay scales to 1M miles and 36 vehicles with RouteGenie

Ride YourWay scales 350% and manages 1M miles with RouteGenie

Ride YourWay, a non-emergency medical transportation (NEMT) provider in Michigan, faced significant challenges scaling its operations beyond 300 annual trips while relying on manual scheduling with an Apple calendar. The company was operating without deep analytical insights, which hindered growth and prevented them from securing contracts with healthcare partners. They turned to the vendor RouteGenie for a solution, seeking its NEMT software to gain data transparency and operational efficiency.

By implementing RouteGenie's data-centric software, Ride YourWay gained tools for fleet optimization, automated dispatching, and detailed KPI tracking. The solution from RouteGenie enabled the company to scale from 8 to 36 vehicles, manage over one million miles, and achieve NEMTAC accreditation. The partnership also allowed Ride YourWay to reduce hospital discharge wait times from 4-8 hours to on-demand, proving the measurable impact of RouteGenie's platform on both growth and service quality.

Ride YourWay