Case Study: 360 Quality Care + Transport Services achieves 98% on-time premium NEMT operations with RouteGenie

360 Quality Care + Transport Services maintains 98% on-time performance with RouteGenie

360 Quality Care + Transport Services, a premium non-emergency medical transport (NEMT) provider, faced a challenge scaling its quality-over-volume model. Their previous NEMT software lacked the robust reporting, live tracking, and integration capabilities needed to enforce their premium service tier and maintain their strict revenue mix targets without expanding dispatch headcount.

By implementing RouteGenie's NEMT software, 360 Transport gained the operational tools to maintain its discipline at scale. The solution provided automated KPI reporting, real-time trip tracking, and a facility portal for partners. As a result, the company tripled its fleet to 30 vehicles while maintaining a 98% on-time performance across 750 weekly trips, achieved NEMTAC accreditation, and saw driver safety scores jump from 66% to over 97%. RouteGenie enabled this growth without compromising their premium model.

360 Quality Care + Transport Services