Case Study: University of Rochester Medical Center achieves 257% delivery growth with Route4Me

Pharmaceutical Service Scales Deliveries by 257% with Route4Me

The University of Rochester Medical Center (URMC) faced rapidly growing pharmacy and medical delivery demand, scaling from 30 daily deliveries with six drivers before COVID-19 to more than 850 deliveries a day across six counties. With tight time windows, multiple hospitals and pharmacies, and increasing route complexity, URMC needed a better way to manage its courier operations and support patient care.

Route4Me helped URMC move from static scheduling to 95% on-demand routing, using last-mile route optimization to account for stop volume, driver schedules, and delivery windows. With Route4Me, planning time dropped from hours to minutes, productivity increased by 257%, and URMC expanded service across seven pharmacies and 11 hospitals while making growth more manageable and profitable.

University of Rochester Medical Center

Merritt Woodward

Mail Services Supervisor