Case Study: Friends For Life achieves contactless last-mile delivery and real-time proof-of-delivery with Route4Me

Friends For Life Delivers Vital Products and Services to the HIV Community

Friends For Life, a Memphis-area nonprofit delivering food, medication, and services to people with HIV across eight counties, needed a way to switch to contactless last-mile delivery during the pandemic and still track visits and capture proof of delivery without client signatures. They turned to Route4Me and its iOS and Android mobile apps to meet these requirements.

Route4Me’s apps let volunteers mark stops as “Visited” and “Departed,” attach media (photos, video, audio) as proof, and automatically sync status to the cloud so fleet managers can monitor progress in real time—without buying GPS hardware or lengthy training. Using Route4Me, Friends For Life implemented contactless operations, captured verifiable delivery evidence, improved visibility into driver activity, and maintained efficient last-mile service with minimal ramp-up.

Friends For Life