Case Study: Wellbel streamlines package protection and customer support with Route

Wellbel grows 1500% with Route

Wellbel, a company producing physician-formulated vegan hair supplements, faced a challenge scaling its community-focused ethos. As the brand grew rapidly, it was inundated with customer support tickets and costs related to lost, stolen, or damaged packages, which threatened its high-touch customer service model. To address this, Wellbel turned to Route for its package protection and insurance solution.

By implementing Route, Wellbel was able to automatically handle claims and refunds for shipping issues, saving significant time and money. This allowed the team to focus on building customer relationships instead of administrative tasks. The solution from Route was described as efficient and seamless, directly supporting the brand's growth and improving community satisfaction by ensuring customers felt heard and taken care of.

Wellbel