Case Study: Fly By Jing achieves peace of mind and reduced shipping risk with Route

Fly By Jing avoids 20,000 broken-jar shipments with Route

Fly by Jing, a culinary brand specializing in Sichuan sauces and spices, faced a significant challenge with shipping damage during its initial launch. After a third-party logistics provider shipped glass jars without proper padding, founder Jing Gao was inundated with customer service emails and losses from broken products. To reduce the risk of business loss and offload customer support, Fly by Jing turned to Route for its shipping protection solution.

By implementing Route, the brand gained comprehensive package protection and a system to handle claims. This provided peace of mind for both the Fly by Jing team and its customers, ensuring positive post-purchase experiences. Route effectively eliminated the mayhem of shipping damage that had plagued the company's first holiday season, allowing the brand to scale with confidence.

Fly By Jing