Case Study: SKCC improves cancer center transportation and reduces no-shows with Roundtrip

Providing a Centralized Transportation Solution for Skcc

Sidney Kimmel Cancer Center (SKCC) at Jefferson Health needed a better way to manage transportation for oncology patients who faced barriers getting to repeat treatments like chemotherapy and radiation. The center had been using manual methods such as calling taxi companies to book rides, which made scheduling, tracking, and reporting difficult and contributed to missed connections and delayed appointments.

Roundtrip’s patient transportation booking software gave SKCC a streamlined, automated workflow for arranging rides through a single platform, with access to multiple transportation options and 24/7 ride support. With Roundtrip, Jefferson Health reduced its no-show rate from 4.3% to 3.7%, improved efficiency, and generated a strong ROI of nearly $32 in reimbursement for every $1 spent on transportation, leading the organization to expand Roundtrip to other cancer center locations.

SKCC