Case Study: New England’s Largest Medical Imaging Group achieves 40% transportation cost savings with Roundtrip

2 Years of Delivering Cost Savings, Reliability for New England’s Largest Medical Imaging Group

Largest Medical Imaging Group, New England’s largest outpatient medical imaging network, needed a better way to coordinate patient transportation for MRI, PET/CT, and Radiation Oncology appointments. Before working with Roundtrip, the team relied on a local cab company and phone-based scheduling, which created heavy administrative burden, limited vehicle options, higher costs, and inconsistent handoffs across shifts.

Roundtrip implemented an online ride-scheduling and transportation management solution that streamlined booking, simplified billing, and added patient and requester text updates with venue mapping for better pickup accuracy. The results included 45% monthly ride growth, 3x ride volume growth in 2018, expansion from 2 facilities to 35 facilities, and 40% transportation cost savings—more than $55,000 to date, or about $9.59 saved per ride.