Case Study: Pret A Manger achieves optimised staffing and improved customer service with RotaGeek

Serving perfect schedules with Pret A Manger

Pret A Manger, a beloved British high‑street brand with around 500 shops worldwide, needed to ensure its teams delivered great service even during busy peaks. Matching demand to the right people with the right skills was difficult without the right scheduling software, risking understaffing or misallocated skills at critical times.

Rotageek’s data‑driven autoscheduling was rolled out across Pret’s UK and Hong Kong stores to calculate the optimal mix of people and skills for each shift. The result: fairer, better‑optimised rotas that give general managers precise insight for busy periods, improving operational efficiency and helping teams focus on delivering consistently strong customer service.

Pret A Manger

Mark Corney

Global Operations Development