Case Study: Pret A Manger improves customer service with Rotageek

Pret A Manger optimizes staffing across nearly 400 locations with RotaGeek

Pret A Manger, a major coffee and food-to-go retailer, faced the challenge of matching labor to customer demand to ensure high-quality service, especially during peak times. To achieve this, they needed a way to schedule the right people with the right skills at the right time. They partnered with vendor Rotageek to implement its data-driven digital scheduling solution to create more optimized and effective staff rotas.

Using Rotageek's solution, Pret was able to generate optimized and fair schedules that precisely aligned with forecasted demand. This allowed store managers to better plan for busy periods with the necessary skill sets on the floor. As a result, Rotageek helped Pret improve customer service and drive operational efficiency across its nearly 400 stores in the UK and Hong Kong. The rollout was deemed hugely helpful for optimizing shop staffing.

Pret A Manger