Case Study: Pets at Home streamlines scheduling and payroll with RotaGeek

Pets at Home creates 11.3 million shifts with RotaGeek

Pets at Home, a major pet care retailer in the UK and Ireland with over 460 stores, faced challenges with inconsistent and manual workforce scheduling. Their varied processes led to staffing misaligned with customer demand, reduced manager time for customer service, and operational risks. They sought a vendor solution to bring consistency and scalability to scheduling across their large estate.

The vendor RotaGeek implemented its Digital Scheduling platform and Autoscheduler module. This allowed managers to create demand-led rotas in minutes, automatically incorporating policies and availability. The solution also integrated timesheets for payroll and provided a mobile app for colleagues. Results include 11.3 million shifts scheduled, streamlined payroll processing for 57.9 million hours, and 85,000+ gap shifts filled. RotaGeek enabled Pets at Home to align staffing with demand, giving managers more time for customers and improving colleague visibility.

Pets At Home