Case Study: Fiit streamlines customer support scheduling with RotaCloud

Fiit saves half an hour a day on rota planning with RotaCloud

Fiit, an online fitness platform, faced challenges managing their growing customer service team's complex shift schedules and leave requests using a cumbersome spreadsheet system. As demand increased, this process became time-consuming and inefficient for Team Lead Hayley Joseph. They turned to RotaCloud for its rota planning and holiday management services to find a better solution.

By implementing RotaCloud, Fiit streamlined their scheduling with features like drag-and-drop rotas, open shift notifications, and leave embargoes. The solution saved Hayley an estimated 30 minutes per day in administrative tasks and empowered her team to self-manage shift swaps and leave requests through the app. This increased efficiency allowed Hayley to focus on more valuable business growth activities.

Fiit