Case Study: Dunsfold Village Shop achieves streamlined rota management and major time savings with RotaCloud

Dunsfold Village Shop - Customer Case Study

Dunsfold Village Shop is a community‑owned retail outlet with one location, six paid staff and around 20 volunteers. Manager Gemma Versteeg struggled to plan rotas, find cover for absences and track holiday requests using clunky Excel spreadsheets, making shift swaps and weekly scheduling time‑consuming and error‑prone.

RotaCloud introduced notifications, reusable rota blocks, open shifts that staff can claim, role-specific job descriptions, a single channel for holiday requests and an authorised shift‑swap process, plus reporting for monthly hours. The result: far less admin, easier cover and swap management, quicker leave approvals and sizeable time savings thanks to a web‑based system Gemma can update in minutes.

Dunsfold Village Shop

Gemma Versteeg

Shop Manager