Case Study: Millers Fish & Chips saves time and reduces wage costs with RotaCloud

Award-winning fish & chip shop Millers switched to RotaCloud and made significant efficiency gains and wage bill savings

Millers Fish & Chips, a York-based fourth-generation family fish and chip shop, needed a better way to manage staffing after building rotas in Microsoft Excel at the last minute and handling shift changes on a clipboard. The manual process created hassle, wasted time, and made it difficult to keep track of attendance and staffing levels, so the team looked for a more efficient solution with RotaCloud.

RotaCloud provided a user-friendly rota planning system that worked on laptop and phone, plus a Time and Attendance add-on for better visibility over lateness and attendance. The impact was significant: Millers Fish & Chips cut weekly rota management time from about 8 hours to 1.5 hours, reduced wage costs from around 25% of turnover to 19%, and gained peace of mind knowing they could check staffing remotely.

Millers Fish & Chips

Mark Coaker

Operations Manager