Case Study: Master Trust Bank of Japan reduces manual workload by 75% with Rossum

How The Master Trust Bank of Japan reduced manual workload by 75% with Rossum

Master Trust Bank of Japan, part of Mitsubishi Financial Group, needed a faster way to handle large volumes of sensitive Japanese financial documents such as trade instructions, dividend notices, and tax returns. With 40 staff members spending up to 1.5 hours per document and a limited number of people able to process the most complex files, the bank sought a more efficient approach to data capture. Rossum’s intelligent document processing platform was selected after a long vendor evaluation.

Rossum implemented an IDP solution tailored to Japanese, combining OCR technology, localized parsing for Japanese date formats, and integration with MTBJ’s RPA system. The result was support for more than 90 document types across 10–15 departments, processing around 100,000 documents per year. Rossum reduced manual workload by 75%, cut manual validation to 50 seconds per document, and brought end-to-end processing time down from 1.5 hours to under 10 minutes.

The Master Trust Bank of Japan

Ryo Kawaguchi

Manager