Case Study: allnex achieves 70% touchless orders with Rossum

Allnex automates order-to-cash with Rossum, reaching 70% touchless orders

allnex, a leading global manufacturer of coating resins, faced significant bottlenecks in its order-to-cash process. With three global business services centers processing 15,000 orders monthly, its teams were hampered by an unreliable OCR solution that required manual data entry for every order, leading to errors and inefficiencies. allnex partnered with Rossum to automate this critical workflow.

By implementing Rossum's intelligent document processing solution, allnex automated data ingestion from emails, transformation, validation, and transfer to its SAP system. This resulted in 70% of orders becoming touchless and achieved a 98% data extraction accuracy rate. The solution from Rossum freed customer service teams from repetitive tasks, reduced errors, and allowed the company to successfully manage its complex, global order volume.

Allnex