Case Study: Walgreens Boots Alliance achieves a global multilingual workforce with Rosetta Stone

Walgreens Boots Alliance - Customer Case Study

Walgreens Boots Alliance, the world’s first global pharmacy-led health and wellbeing enterprise formed by the merger of Walgreens and Alliance Boots, faced the challenge of building practical language skills across a 370,000-strong, multicultural workforce in 25+ countries. Business-critical English proficiency and competence in other key languages were needed for customer and supplier interactions and for better cross‑border teamwork, but rolling out consistent training across geographies and generations — including supporting less digitally confident employees — was complex.

The Assessment and Development Centre partnered with Rosetta Stone on a phased e-learning rollout aimed at English fluency for non-native speakers and skills in at least one other major language, supplemented by informal workplace practice sessions. The digital, mobile-accessible programme — featuring virtual live tutorials, conversation practice and gamified content — allowed the company to reach many employees quickly, received very positive learner feedback, and helped strengthen international communication, cultural understanding and collaboration across the organisation.

Walgreens Boots Alliance

Roberta Guinzoni

Manager of the Assessment and Development Centre