Case Study: KLM Royal Dutch Airlines achieves scalable, on-demand crew language training with Rosetta Stone

Language Training Supports Employee Development

KLM Royal Dutch Airlines, a global carrier serving more than 250 destinations with some 8,700 cabin crew, needed a flexible language-training solution to support staff mobility and promotion requirements. With about 80% of passengers non-Dutch and crew schedules spanning time zones, regular face-to-face classes proved impractical and an accessible, scalable alternative was required.

KLM piloted Rosetta Stone® Language Lessons for Business, finding crew preferred its immersive, on-demand approach and began using it for both career-related languages and personal development. Licences were claimed within hours, administrators monitor minimum usage so licences can be reallocated, and KLM significantly expanded licence availability to meet strong demand.

KLM Royal Dutch Airlines

Jozien ten Zijthof

Foreign Language Coordinator for Cabin Crew Management