Case Study: Interstate Hotels & Resorts achieves a 546% increase in learner hours and improved global guest communication with Rosetta Stone

Interstate Hotels & Resorts - Customer Case Study

Interstate Hotels & Resorts, a global hotel management company overseeing nearly 400 properties, faced mounting communication challenges as its workforce and guest base grew more diverse and the business expanded into China. The company needed a scalable, anywhere/anytime language solution to improve guest relations, enable cross‑border collaboration, and support managers and associates speaking many native languages.

Interstate implemented Rosetta Stone Language Lessons Version 3 for Business online, using administrator tools to assign licenses and track progress, and required regular engagement to maximize use. The program drove major engagement and performance gains — total study hours rose to over 5,600 (a 546% increase), active learners grew 238%, and average time on task increased 94% — while improving customer service, executive development, and the company’s culture of embracing diversity.

Interstate Hotels & Resorts

Bruce Barishman

Director of Organizational Development and Learning