Case Study: Wainright Trucking reduces call volume by 75% with Rose Rocket

Wainright Trucking reduces call volume by 75% with Rose Rocket

Wainright Trucking, a smaller terminal with a lean team, sought to scale their business and grow their shipper-direct customer base. Their challenge was managing increased communication and operational demands without adding staff. They partnered with Rose Rocket, a transportation management system (TMS), to help them achieve this growth.

By implementing Rose Rocket's TMS and its Customer Portal feature, Wainright Trucking streamlined their workflows and provided customers with on-demand order visibility. The solution from Rose Rocket reduced their inbound call volume by 75% and allowed them to process more orders while building trust with new customers. Grant Oldfield, General Manager, also highlighted Rose Rocket's flexible SaaS pricing structure as a key advantage over more expensive competitors.

Wainright Trucking