Case Study: MX Logistics achieves 30-second order entry and customer visibility with Rose Rocket

MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket

MX Logistics, a full-service freight brokerage and subsidiary of Minimax Express, struggled with limited customer visibility and an outdated TMS that left shippers without real-time tracking and control. Seeking a modern solution, MX Logistics chose Rose Rocket’s cloud-based TMS and Customer Portal to give customers self-service access to rates, order status, documents and live tracking.

Rose Rocket delivered a fast, low-touch implementation (Customer Portal, order/spot-quote tools, live chat, Google address auto-fill and QuickBooks export) that let MX Logistics scale quickly. The results: an average of 80 orders per week, order entry time cut to 30 seconds (from 2–10 minutes), invoicing reduced from 12 hours/month to 1 hour/week (≈75% efficiency gain), and daily cost and profitability reports — all enabling better customer visibility and faster business growth with Rose Rocket.

MX Logistics

Albert Renaud

Director