Case Study: Beech Hill Freight achieves business growth and exceptional customer experience with Rose Rocket

Beech Hill Freight Wins More Business Through Providing Exceptional Customer Experience

Beech Hill Freight, a Canada–US LTL freight brokerage based in Guelph and Halifax, wanted to stand out in an industry built on transactional orders by delivering exceptional customer experience. To achieve this, Beech Hill partnered with Rose Rocket and implemented Rose Rocket’s 3PL Software and Customer Portal to support their new customer-focused strategy.

Using Rose Rocket’s Customer Portal connected to the Rose Rocket TMS, Beech Hill gave customers self-service capabilities to submit orders, track shipments, and access documents, which reduced order-entry time and streamlined operations. Those efficiencies let the team reinvest time into optimizing rates and relationships—helping Beech Hill double its business, win more exclusive customers, and simplify invoicing and order management.

Beech Hill Freight

Greg Cox

President & CEO