Case Study: Blaenau Gwent County Borough Council improves digital services with Rose-Innes Designs

Blaenau Gwent County Borough Council completes digital services discovery in 5 weeks with Rose-Innes Designs

Blaenau Gwent County Borough Council engaged Rose-Innes Designs to conduct a digital services review and discovery exercise. The challenge was to understand how the council's services were being delivered and experienced by residents, with a particular focus on identifying areas for improvement, especially within Waste Services.

Rose-Innes Designs employed a user-centered design methodology, using remote workshops, qualitative user research, and service blueprints to map the council's service delivery. This process uncovered how internal processes and resident experiences could be improved, leading to clear suggestions for digital service enhancements. The insights provided by Rose-Innes Designs were so powerful in demonstrating potential time and financial savings that the project received further funding from the council to move into the development phase.

Blaenau Gwent County Borough Council