Case Study: SPR Therapeutics improves complaint processing and real-time visibility with Rootstock Cloud ERP and ComplianceQuest on Salesforce

SPR Therapeutics cuts complaint resolution time by 60% with RootStock

SPR Therapeutics, a medical device company, faced a challenge with disconnected and inefficient internal systems that were hindering its aggressive growth plan. Its old mix of applications for CRM, inventory, accounting, and quality management created data silos and manual processes. To build a new technology foundation, the vendor Rootstock implemented its Rootstock Cloud ERP alongside ComplianceQuest EQMS on the Salesforce platform.

The solution from Rootstock provided a single, integrated cloud platform that automated key processes and unified data. The results included a 60% reduction in complaint resolution time, a significant decrease in open complaints despite rising sales, and real-time dashboards for better decision-making. Rootstock's integration with Salesforce CRM also allowed sales to directly drive revenue recognition within the unified system.

SPR Therapeutics