Case Study: ITSE modernizes digital services and student support with Rootstack

ITSE modernizes digital services with Rootstack’s 3-front platform

Rootstack partnered with ITSE, a government-run educational institution, to modernize its digital infrastructure. The customer faced challenges in migrating its website to a more robust platform and in designing a scalable help desk system that could adapt to different departments and support a future AI chatbot.

To overcome this, Rootstack implemented a comprehensive solution, developing a help desk system using GLPI and migrating the institutional website to Drupal. This provided a centralized and efficient support system with clear escalation paths and a modern, scalable web portal. The initiative also laid the groundwork for future AI-powered improvements, resulting in an improved user experience for both internal staff and external visitors.